How to complain about poor quality of photovoltaic panels

Seven steps to address an installer issue1. Organize all your paperwork. 2. Connect with your local community of solar supporters. 3. Register a complaint with the Better Business Bureau. 4. File a claim with your lender or credit card issuer. 5. Make an insurance claim. 6. Contact your local government. 7. Contact your local media.

To submit your complaint, start by researching which industry association is relevant for your situation. For example, if you have an issue with installation quality or safety concerns related to solar panels on your roof, consider contacting The Solar Energy Industries Association (SEIA).

Establishing solar grievance procedures can help state attorney general offices evaluate complaints for the residential DPV market. When paired with strong mandatory disclosure laws, these procedures can help the Federal Trade Commission and state attorney general offices evaluate customer complaints more efficiently—and thus, address more of .

File a complaint with the state licensing agency. State and local licensing agencies typically regulate the license requirements for contractors. This includes solar installers. Consult your state or local licensing agency for more information on these requirements.

How do I file a complaint against a solar panel company? If you have an issue with solar companies like Tesla Energy, Sunrun, or Freedom Forever, you have several steps available to you for filing a complaint: You can start by filing a complaint with the company directly. This is an option for customers and those who do not have an agreement alike.

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6 FAQs about [How to complain about poor quality of photovoltaic panels]

How do I complain about a solar panel company?

You can submit a complaint to the solar panel company’s BBB page. This does not fall under an official, legal complaint category, and it isn’t a guarantee of follow-up action for your issue, but it gets your issue known. If you are lucky, the solar panel company might follow up with customers and give you a response.

Are customer complaints a problem in the solar industry?

Customer complaints against the country’s residential rooftop solar industry have increased dramatically in recent years. One-star ratings on Solar Reviews increased more than 1,000% since 2018. Across the country, prosecutors are investigating high-pressure sales tactics and misleading financing arrangements.

What if I have problems with a solar company?

If you are having problems with a solar company, please click here for some consumer resources. Two companies in particular stand out: Vivint and SolarCity. Complaints against these two – among the largest providers – constituted nearly 56 percent of all the complaints consumers filed with the FTC about solar companies.

Should consumers be worried about shoddy Solar Contractors?

The report warned consumers about shoddy solar contractors and problematic leasing arrangements, highlighting, for example, a Maryland complaint regarding an 84-year-old man who had been induced to sign a 20-year lease for solar panels. Attorneys general are also taking steps to protect consumers from rooftop solar companies.

How many complaints are there about solar-panel salespeople?

Meanwhile, consumer complaints about solar-panel salespeople have skyrocketed in recent years. The FTC received 5,331 complaints containing the phrase “solar panels” between Jan. 1 and Sept. 19 of 2023, up 31% from the entire year of 2022 and up 746% since 2018, when it received just 630 complaints.

How many complaints did the FTC make about solar panels?

The FTC released a total of 1,219 complaints in response to CfA’s Freedom of Information Act (FOIA) request for complaints pertaining to the sale or leasing of solar panels and their installation on the roofs of customers’ homes from 2012 to the present.

How to complain about poor quality of photovoltaic panels